Terms of Service

Agreement to Terms

By accessing and using the SOS Essentials website (sosessentials.co.uk), you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using this site.

Use of Website

Permitted Use

You may use our website for lawful purposes only. You agree not to:

• Use the website in any way that violates applicable laws or regulations
• Impersonate or attempt to impersonate SOS Essentials or any employee
• Engage in any conduct that restricts or inhibits anyone's use of the website
• Use any automated system to access the website without our permission
• Attempt to gain unauthorized access to any part of the website

Account Registration

When creating an account (particularly for practitioner access), you must provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

Products and Services

Product Information

We strive to provide accurate product descriptions and images. However, we do not warrant that product descriptions, images, or other content is accurate, complete, reliable, current, or error-free. All products are subject to availability.

Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to change prices at any time without notice. The price charged will be the price displayed at the time of order placement.

Health Disclaimer

Orders and Payment

Order Acceptance

Your order constitutes an offer to purchase products. We reserve the right to accept or decline your order for any reason, including product availability, errors in pricing or product information, or suspected fraudulent activity. If we decline your order after payment, we will refund the full amount.

Payment

We accept major credit cards and other payment methods as displayed at checkout. Payment is processed securely through our payment service provider. By providing payment information, you represent that you are authorized to use the payment method.

Order Confirmation

You will receive an email confirmation when your order is placed and another when it ships. Please check these emails carefully and contact us immediately if there are any errors.

Shipping and Delivery

Shipping Locations

We ship to addresses in the United Kingdom and selected international locations. Shipping costs and delivery times vary by location and will be displayed at checkout.

Delivery Times

Estimated delivery times are provided for guidance only and are not guaranteed. We are not liable for delays caused by shipping carriers or circumstances beyond our control.

Risk of Loss

Risk of loss and title for products pass to you upon delivery to the shipping carrier.

Returns and Refunds

Return Policy

We want you to be satisfied with your purchase. You may return unopened products within 30 days of delivery for a full refund, subject to the following conditions:

• Products must be in original, unopened condition
• Products must be in original packaging
• You must contact us to initiate a return
• Return shipping costs are the customer's responsibility unless the product is defective

Refund Processing

Refunds will be processed within 14 days of receiving the returned product. Refunds will be issued to the original payment method. Shipping charges are non-refundable unless the return is due to our error.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 7 days of delivery with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs.

Practitioner Program

Our practitioner program is available to qualified healthcare professionals. Additional terms apply:

• You must provide valid professional credentials
• Practitioner pricing is for professional use and resale only
• You agree not to resell products above recommended retail prices
• We reserve the right to verify credentials and terminate accounts
• Minimum order quantities may apply

Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of SOS Essentials and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

User Content and Testimonials

By submitting testimonials, reviews, or other content to us, you grant SOS Essentials a perpetual, royalty-free, worldwide license to use, reproduce, modify, and display such content for marketing and promotional purposes. You represent that you have the right to submit such content and that it does not violate any third-party rights.

Limitation of Liability

To the fullest extent permitted by law, SOS Essentials shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products. Our total liability shall not exceed the amount you paid for the product giving rise to the claim.

Indemnification

You agree to indemnify and hold harmless SOS Essentials from any claims, damages, losses, or expenses (including legal fees) arising from your use of the website, violation of these terms, or violation of any third-party rights.

Governing Law and Jurisdiction

These Terms of Service are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes constitutes acceptance of the modified terms.

Contact Information

If you have questions about these Terms of Service, please contact us: